About us

As a reputable business, we know how crucial time is, and to measure it with an accuracy to a second is a must. Moreover, we understand how important it is to possess an accessory that can be relied on, feel the power of the handcrafted piece that portrays the same passion and energy that you live with. We adore what we do and are wedded to our area of proficiency – the finest timepieces and jewellery.

We source the truly unique products for private customers as well as businesses globally. Whatever the industry you are in, finance, investment, private equity, film production, global trade, sport, – there is one thing that surely unites us and it is sharing of the passion to exclusivity and beauty.

Our portfolio includes over 80+ high-end brands:

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7500 + Watches

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1000 + Jewelleris

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100 + Accessories

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Pens & Writing Instruments


Collection


We offer few collection options: from London boutique, from collection point in Hong Kong and from Geneva. To arrange a collection or for more information call now: +44 (0) 20 7629 5055 or sales@watchesofmayfair.com.


How to find products

At Watches of Mayfair you can shop in multiple ways. The easiest way is to browse using the drop-down navigation menus at the top of the page, where you can find links to new products, brands, product groups and etc. If you know what you are looking for, use the search box at the top right.


How to order & pay

When you find an item you wish to purchase, simply select it, then click “ADD TO BAG”. You can continue shopping and add more items to your bag, or you can proceed to checkout. Our checkout process is quick and straightforward. You can either create an account or proceed using our guest checkout. No matter how many items you have in your shopping bag you only need to check out once. We ship worldwide via DHL and with services from FedEx in selected countries. We accept all major credit and debit cards (Visa, Visa Electron, Mastercard, American Express, Solo, JCB), as well as AmazonPay, UnionPay and WeChatPay.

We are sorry, we do not accept:

  • 1. Cheques
  • 2. Postal Orders
  • 3. Cash payments over 10,000 EUR or equivalent in GBP, USD or HKD, you will also need to present 2 forms of valid ID’s at the time of purchase.

Orders & Delivery


OREDER CONFIRMATION

Once you have placed your order and your payment has been approved you will receive an e-mail confirmation. When your order is on its way to you, then you will receive an email with shipping information. Please note: if you are choosing “guest checkout” please make sure that you entered your email correctly.


SHIPPING

All of our packages are shipped by the following courier services: DHL Express, FedEx. We dispatch orders from Monday to Friday and signature will be required upon receipt.


FREE DELIVERY

UK, EU and Switzerland, Norway, Andorra, Lichtenstein and Channel Islands. See exclusion list below.


INTERNATIONAL DELIVERY

We have fixed delivery rate for all other regions outside the EU and UK 140 GBP (150 EUR or 170 USD) per item.

We do not ship to the following countries: Afghanistan, Angola, Cuba, Eritrea, Ethiopia, Germany, Iran, Iraq, Kyrgyzstan, Liberia, Myanmar, Nigeria, North Korea, Rwanda, Sierra Leone, Somalia, Sudan, Syria, Tajikistan, Turkmenistan, Uzbekistan, and Zimbabwe and any other country where their local legislation decrees insurance must be effected locally.


INSURANCE

All of our packages are 100% insured. Shipping insurance is included in shipping cost.


DUTIES & TAXES

If product is sent outside the EU, then we will sell it without VAT. The price for product will be as stated in product’s description as per “Excluding VAT” line plus fixed delivery rate (140 GBP/150 EUR/170 USD). Please be aware that customers are liable for all importing taxes and/or duties payable in the destination country. To know more details how much you will need to pay taxes in the destination country, please contact your local customs office/respective tax authority. Customers, who are Non-EU residents, are eligible for VAT refund when buying products in person. Depending on your residential status, some clients are eligible for a VAT refund. For this purpose, you must make your purchase in person and present your passport at the time of purchase. You must also meet eligibility requirements listed in chapter 2.4 of VAT Notice 704.


ORDER TRACKING

Need more help in tracking your order, call now:

+44 (0) 20 7629 5055 or sales@watchesofmayfair.com


CANCELLATIONS

If you are an EU resident, you are entitled to cancel an online order for a Product, and end your contract with us, for any reason within 14 days of receipt of the Product.  If you exercise this right, you will receive a full refund of the price paid for the Product in accordance with our Refunds Policy (https://watchesofmayfair.com/orders-and-returns ).

To end the contract with us as soon as possible if you need to cancel your order, please let us know by doing one of the following:

  • 1. Phone or email. Call our customer service team on +44 20 7629 5055 or email us at sales@watchesofmayfair.com .  Please provide your name, details of the order and your contact details (phone number, email address and home address).
  • 2. By post. Print off the Cancellation Form (https://watchesofmayfair.com/forms/Cancellation_Form.pdf) and post it to us at the address on the form.  Or simply write to us as that address, including the information required in the form.

Your right of cancellation described in this section is in addition to any other right that you might have to reject the Products, for instance because they are faulty.


CUSTOMISED ITEMS

On some items, it is possible to do an engraving and customisation. Due to the nature of this order, production & delivery times may vary as it is created specifically for you. Please speak to our Customer Service Experts for more information.


Payment & Pricing

WHY IS WATCHES OF MAYFAIR PRICING SPECIAL?

Watches of Mayfair is not an official agent for any of the brands we sell. This allows us to be independent and more flexible on price making. At the same time, all goods we supply are genuine and authentic. Please read more on about Warranty and Authenticity Promise.

At Watches of Mayfair, you are shopping pieces from luxury brands form around the globe, all of them are expertly curated for you by our team. We work hard to get you the best price possible for every brand we supply. Therefore, we also ask our customers to be responsible buyers as we operate on a very small profit margin on each sale. It is the only way how we can offer you best prices possible.

Not sure about the product you are buying? Speak to our Customer Service Managers to get an advice on purchase. Contact us
Please note: Placing an item in your shopping bag or wishlist does not reserve it at a particular price.


WHICH CURRENCIES CAN I SHOP IN?

You can pay in GBP, EUR, USD and HKD – both in store and on-line. You can also pay by bank transfer, please speak to our customer service team on +44 20 7629 5055 or email us at sales@watchesofmayfair.com for more information.

If you need to change the currency while you shopping online, please choose needed currency in the right hand corner of the website page, or at menu in mobile version of the website.


WHEN WILL MY CARD BE CHARGED?

If you pay by debit card or credit card, Watches of Mayfair will take payment at the point when your order is placed on our site.


WHAT PAYMENT METHODS DO YOU ACCEPT?

You can use any of the payment types listed below to pay for your order:

  • 1. AmazonPay
  • 2. Visa
  • 3. Visa Electron
  • 4. Mastercard
  • 5. American Express
  • 6. Solo
  • 7. JCB
  • 8. Alipay (only available to Mainland China, Taiwan, Hong Kong Region and Macau Region)
  • 9. UnionPay (only available to Mainland China, Taiwan, Hong Kong Region and Macau Region)
  • 10. WechatPay
  • 11. Direct Bank Transfer
  • 12. Cash payments for purchases done in store. Please Book an Appointment in advance.

Please note: We do not provide finance (instalment payments) at this stage.


WILL MY PERSONAL DETAILS STAY SAFE?

Yes, we keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Watches of Mayfair Privacy Policy.


Customer Reviews


Returns & Refunds


RETURNS POLICY

If you are an EU resident and you have changed your mind about an order, by law you have a right to cancel the order within 14 days, starting on the day after you receive the Product. Details are set out in Section 2(G) of the Terms (https://watchesofmayfair.com/terms-and-conditions).  You also have the right to return a Product if it is faulty. Details are set out in Section 2(H) of the Terms (https://watchesofmayfair.com/terms-and-conditions).

If you exercise your right to cancel the contract because you have changed your mind:

  • 1. You must return the Products in one of the ways set out below within 14 days of telling us you wish to end the contract. 
  • 2. Please include your receipt and/or invoice so that we can identify your order and process your return.
  • 3. You are responsible for the cost of returning the Product to us.

If you are returning a faulty Product to us:

  • 1. You must return the Products in one of the ways set out below within 14 days of telling us you wish to end the contract.
  • 2. Please include your receipt and/or invoice so that we can identify your order and process your return.
  • 3. We will bear any reasonable cost of posting the Product to us.

All Products that you return because you have changed your mind must be returned in brand new condition. We recommend that you send returns by insured and recorded post and always retain proof of postage. We strongly recommend that you use of a reputable courier, such as DHL, Fedex or UPS. No payment will be due to you until we are satisfied that the Product is in a brand new condition including having ensuring all protective plastics, tags and accessories are intact. It is important not to wear the Product until you are certain that you will keep it. Please note that this section applies regardless of whether or not you purchased and/or collected the Product from one of our offices. Please do not send your Product back to the manufacturer.


GIFTS

If the Product was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned Product is received, a gift certificate will be mailed to you.

If the Product was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


RETURNS PROCESS

To return your product, you should send it to: Watches of Mayfair Ltd, 13 Shepherd Market, London, W1J 7PQ, United Kingdom.

You should always use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned Product.

REFUNDS

If you exercise your right to cancel your contract with us in accordance with these Terms, we will refund you the price you paid for the Products, including standard delivery costs, by the method you used for payment.  However, we may make deductions from the price, as described below.

If you are exercising your right to change your mind:

  • 1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop.  You are entitled to inspect the Products after delivery.  However, you must take reasonable care of the Products and not let them out of your possession.  If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • 2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.  For example, if we offer delivery of a product within 2 - 3 working days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. 

If you are returning a faulty Product for a refund in accordance with these Terms, we will refund you the price you paid for the Products, including standard delivery costs, by the method you used for payment.  Your refund will be made within 14 days of us agreeing that you are entitled to a refund.


LATE OR MISSING REFUNDS

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company as it may take some time before your refund is processed by the card processing company.

Next contact your bank. There is often some processing time before refund is posted.

If you have followed all of the above steps and your refund has not been received, please contact us at accounts@watchesofmayfair.com.

CUSTOMISED PRODUCTS

All Customised Products have a longer delivery time and cannot be returned and refunded.