Glashutte Original Lady Serenade Steel 36 mm 1-39-22-12-02-44

We accept payments in EUR, GBP and USD. You can select preferred currency from the website menu.

The products will be sent to the billing address of the account holder. Please contact us, if shipment address is different to your billing address.

We accept payments made by major debit/credit cards - Visa, Visa Electron, Mastercard, American Express, Solo, JCB. The products will be sent to the billing address of the cardholder.

We can accept cash payments of up to 10,000 EUR (or equivalent). Please note that you must provide valid ID when paying in cash.

For in-stock and pre-order items we offer free of charge collection from our store in London. Please book an appointment in advance.

All of our packages are shipped by the following courier services: DHL Express, FedEx. We dispatch orders from Monday to Friday and signature will be required upon receipt.

UK, EU and Switzerland, Norway, Andorra, Lichtenstein and Channel Islands. See exclusion list below.

We have fixed delivery rate for all other regions outside the EU and UK 140 GBP (150 EUR or 170 USD) per item.

We deliver within the UK, EU and internationally. We do not ship to Afghanistan, Angola, Belarus, Bosnia & Herzegovina, Burundi, Central African Republic, Democratic Republic of Congo (DRC), Cote d’Ivoire (Ivory coast), Crimea, Cuba, Egypt, Eritrea, Ethiopia, Guinea-Bissau Haiti, Iran, Iraq, Kyrgyzstan, Lebanon, Liberia, Libya, Mali, Moldova, Montenegro, Myanmar (Burma), Nicaragua, Nigeria, North Korea, Republic of Guinea, Russia, Rwanda, Serbia, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tajikistan, Tunisia, Turkey, Turkmenistan, Ukraine, Uzbekistan, Venezuela, Yemen, Zimbabwe, and any other country where their local legislation decrees insurance must be effected locally.

All of our packages are 100% insured. Shipping insurance is included in shipping cost.

Please be aware that most of international deliveries will incur local importing taxes. Customers are liable for all importing taxes and/or duties payable in the destination country outside the UK.

All our products:

1. Authentic and of top quality;

2. Have original manufacturers’ serial numbers;

3. New watches are supplied with 2 to 5-year warranty programme (depending on the brand). Pre-owned/used watches’ warranty availability is specified in the listings separately.

For details, please read our warranty policy here.

For EU online orders, you have an opportunity to return goods within 14 days of receipt. Please read ORDERS AND RETURNS section for more information.

At the same time, in order for us to source the products at the best prices for you, we ask all our customers to be responsible buyers.

To avoid disappointment, we strongly recommend our customers to try products prior to ordering online.

Made to order, pre-order and customised items are qualified as supply of services and returns policy may vary.

If you are buying product as a gift please contact our sales representatives for a consultation +44 20 7629 5055 or simply fill in an ENQUIRY FORM.