Visit Store: Mon-Fri, 11:00-19:00
13 Shepherd Market, Mayfair, London

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  • ORDERS & RETURNS

    At Watches of Mayfair, we always want to be sure that you are pleased with every purchase when you shop with us. At the same time, we understand that you may wish to return items.

    This Returns Policy applies to all Products purchased from the Website. Any capitalised words in this Returns Policy shall have the meaning contained in the Terms and Conditions (https://watchesofmayfair.com/terms-and-conditions).

    Returns

    If you are an EU resident and you have changed your mind about an order, by law you have a right to cancel the order within 14 days, starting on the day after you receive the Product. Details are set out in Section 2(G) of the Terms (https://watchesofmayfair.com/terms-and-conditions).  You also have the right to return a Product if it is faulty. Details are set out in Section 2(H) of the Terms (https://watchesofmayfair.com/terms-and-conditions). 

    If you exercise your right to cancel the contract because you have changed your mind:

    (a)   You must return the Products in one of the ways set out below within 14 days of telling us you wish to end the contract. 

    (b)   Please include your receipt and/or invoice so that we can identify your order and process your return.

    (c)   You are responsible for the cost of returning the Product to us.

    If you are returning a faulty Product to us:

    (a)   You must return the Products in one of the ways set out below within 14 days of telling us you wish to end the contract.   

    (b)   Please include your receipt and/or invoice so that we can identify your order and process your return.

    (c)   We will bear any reasonable cost of posting the Product to us.

    All Products that you return because you have changed your mind must be returned in brand new condition. We recommend that you send returns by insured and recorded post and always retain proof of postage. We strongly recommend that you use of a reputable courier, such as DHL, Fedex or UPS. No payment will be due to you until we are satisfied that the Product is in a brand new condition including having ensuring all protective plastics, tags and accessories are intact. It is important not to wear the Product until you are certain that you will keep it. Please note that this section applies regardless of whether or not you purchased and/or collected the Product from one of our offices.

    Please do not send your Product back to the manufacturer.

    Refunds

    If you exercise your right to cancel your contract with us in accordance with these Terms, we will refund you the price you paid for the Products, including standard delivery costs, by the method you used for payment.  However, we may make deductions from the price, as described below.

    If you are exercising your right to change your mind:

    (a)   We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop.  You are entitled to inspect the Products after delivery.  However, you must take reasonable care of the Products and not let them out of your possession.  If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

    (b)   The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.  For example, if we offer delivery of a product within 2 - 3 working days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

    If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. 

    If you are returning a faulty Product for a refund in accordance with these Terms, we will refund you the price you paid for the Products, including standard delivery costs, by the method you used for payment.  Your refund will be made within 14 days of us agreeing that you are entitled to a refund.

    Late or missing refunds

    If you have not received a refund yet, first check your bank account again.

    Then contact your credit card company as it may take some time before your refund is processed by the card processing company.

    Next contact your bank. There is often some processing time before refund is posted.

    If you have followed all of the above steps and your refund has not been received, please contact us at accounts@watchesofmayfair.com.

    Personalised items

    Save where such Products are faulty, any personalised Products cannot be refunded.

    Gifts

    If the Product was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned Product is received, a gift certificate will be mailed to you.

    If the Product was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Shipping

    To return your product, you should send it to: Watches of Mayfair Ltd, 13 Shepherd Market, London, W1J 7PQ, United Kingdom.

    You should always use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned Product.

     

    Shiping Methods dhl Shipping Methods fedex
    Payment Methods 1
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